resort's world catskills casino slow start

We checked out at 6am even though checkout was 11am I was tired and just wanted a good unbothered sleep! Hotel was very clean and room was nice. We definitely won’t be returning to this over priced hotel. Our room was $340 per night and we had no refrigerator. We never found out where breakfast was available. Every time I needed to find out something I had to call or go to the front desk. Not even a directory in the room, We stayed at The Alder and the pool was located in the other hotel but there was no information anywhere to tell us that and the adult pool only had several children in it even though it said adults only 21 & over. The waitress was Very accommodating but very busy! There were no printouts signs posted, pamphlets or anything to tell us where the pool was or the hours of operationor list of restaurants, with hours of operation. The waitresses at the bar also cover top golf and seem entirely too busy to handle both. I was told housekeeping starts at 11:30 We also arrived early because after numerous emails to top golf flight I couldn’t it confirm our time slot so we decided to go early to inquire. She was more defensive than sympathetic as if I was lying! “Go to the tape”! Is how I felt. Front end manager was not apologetic at all.

Well I got up and opened my door and witnessed someone from housekeeping leave from the storage room and e get the housekeeping room and asked me if everything was ok? I said no the loud banging is very disturbing at 5am. Woke me up at 5am and after calling the front desk and speaking to front end manager Jasmine or Yasmin I was told housekeeping doesn’t start that early. Not impressed for the money! Stayed in room 211 which was right next to the storage room and housekeeping room and the banging and noise was unbearable.

Resort's world catskills casino slow start